Licenses & Regulatory Information

1. Who operates the service

Crest Fundgrove is a trading name under which the platform, the website and the associated client services are made available. The service is operated by a duly incorporated legal entity, whose registered corporate details — full legal name, form of incorporation, registered office and company identifiers — are set out in the contractual documentation provided to clients and are available on request from our support team. Where any difference arises between marketing material and the client agreement, the client agreement prevails.

2. Regulatory framework

We operate within the legal and regulatory framework applicable to the operating entity and to the markets in which clients are accepted. In practical terms this means we maintain:

• ✓Written internal policies covering customer due diligence, anti-money laundering, sanctions screening and record retention.
• ✓Identification and verification of every client before the account is fully enabled, as described in our KYC & AML Policy.
• ✓Segregation of client-related administrative records from general corporate records, and controlled access to personal data.
• ✓A documented complaints procedure with defined escalation to the compliance function.
• ✓Risk warnings and pre-contractual disclosures made available before an account is funded.

We do not publish licence numbers, registration numbers or supervisory references on this marketing page. Current authorisation and registration documentation is supplied directly to clients and prospective clients on request, through the channel described in section 6.

3. Jurisdictions served and excluded

Accounts are opened only for residents of jurisdictions in which the operating entity is permitted to offer the service and in which the client is legally able to receive it. We do not accept, and will close, accounts held by:

The list of accepted countries is maintained internally and may change without prior notice. If your country cannot be selected during registration, or if your account is later found to be outside the accepted list, the service is not available to you. Nothing on this website constitutes an offer or solicitation in any jurisdiction where such an offer would be unlawful. You remain responsible for complying with the laws — including tax obligations — of your own country of residence.

4. What this service is not

• ✓Not personal investment advice. Analytical material, signals, market commentary and any discussion with a personal analyst are informational and educational only. They do not take account of your individual objectives, financial situation or needs, and they are not a recommendation to buy or sell any instrument.
• ✓Not a bank deposit. Funds credited to a trading account are not a deposit, are not savings, and are not covered by any deposit-guarantee or insurance scheme. Balances can fall as well as rise.
• ✓Not a guarantee of return. No figure shown on this website — including illustrative calculators and historical examples — is a promise of future performance. Past performance is not a reliable indicator of future results.
• ✓Not tax, legal or accounting advice. You should take independent professional advice where appropriate.

Trading and investing carry a risk of loss, and you may lose some or all of the capital you commit. Only commit money you can afford to lose. See our Risk Disclosure for the full statement.

5. Fees, limits and published terms

Minimum funding amounts, withdrawal limits, applicable fees and processing times are those published in your account and in the client agreement in force at the time of the transaction. Processing times for deposits and withdrawals are typically stated as a range of business days and may vary with the payment method, with intermediary institutions and with the outcome of compliance checks. Always treat the figures shown inside your account as the authoritative version.

6. Requesting corporate and compliance documents

Clients and prospective clients may request copies of the documents that identify the operating entity and describe its compliance arrangements. To make a request, contact our support team through the messaging centre in your account or via the contact section on our homepage, and state clearly:

• ✓Your full name and, if you hold an account, your account reference.
• ✓Which document you need — for example corporate identification details, the current client agreement, or a summary of our AML arrangements.
• ✓The purpose of the request, where it is made on behalf of an institution or an adviser.

Requests are normally acknowledged within a small number of business days. Some documents may be released only to verified account holders, or in redacted form where they contain third-party personal data.

7. Regulatory, compliance and complaint enquiries

Enquiries from clients, advisers, financial institutions or authorities relating to compliance, regulatory status or the handling of a complaint should be sent through the contact route on our homepage and marked for the attention of the compliance function. Please include enough detail — dates, account reference and the nature of the matter — for the request to be routed correctly. Complaints are logged, investigated and answered in writing; if you are not satisfied with the outcome, the escalation route is set out in the response you receive.