KYC & AML Policy ᐉ Crest Fundgrove Crest Fundgrove ᐉ

1. What "Know Your Customer" means

Know Your Customer (KYC) is the process by which a financial service confirms that a client is a real, identifiable person, that the identity details given at registration are accurate, and that the person opening the account is the person who will actually control and fund it. In practice this means collecting identification data, comparing it against official documents, and keeping those records for as long as applicable law requires.

2. What "anti-money laundering" means

Anti-Money Laundering (AML) refers to the set of internal rules, controls and monitoring procedures designed to prevent a service from being used to disguise the origin of criminal proceeds, to finance terrorism, or to circumvent sanctions and other financial restrictions. AML controls sit on top of KYC: identification is the starting point, and ongoing monitoring of activity is the continuing obligation.

3. Why verification is required

To confirm your identity and your age, and to make sure you are eligible to hold an account.
To protect your funds: verified accounts cannot easily be taken over or used by a third party.
To confirm that withdrawals are returned to the same person and, where possible, to the same payment method used to fund the account.
To meet the record-keeping and reporting duties that apply to financial services generally.

4. Documents we accept

Documents must be valid, unedited, fully visible at all four corners and legible. Colour images or scans are preferred; screenshots of another screen are not accepted.

Identity document

A government-issued photo document such as a passport, national identity card or driving licence. It must be in date and show your full name, date of birth, document number and expiry date.

Proof of address

A recent utility bill, bank or card statement, or an official letter showing your name and residential address, normally issued within the last few months. Post-office boxes are not accepted.

Proof of payment method

Evidence that the funding instrument belongs to you — for example a card image with the middle digits and security code hidden, or an account statement showing the holder's name. Never send your full card number or your security code.

Additional documents

In some cases we may ask for a short declaration on the source of funds, or for a selfie holding your identity document, where this is proportionate to the activity on the account.

5. The verification steps

Registration details

You provide your name, date of birth, country of residence and contact details.

Document upload

You upload the documents listed above through the secure verification area of your account.

Review

Our compliance team checks the documents against your registration data and applicable screening lists.

Outcome

You are notified in your account: approved, or asked to resubmit a specific item.

6. How long a check takes

Most complete submissions are reviewed within a few hours to a few business days. Where a document is unclear, where additional information is requested, or during periods of high volume, a review may take longer. The current status and any outstanding requirement are always shown in the verification area of your account — that status page, not any figure quoted elsewhere, is the authoritative source.

7. Why a check can be rejected

The document is expired, cropped, blurred, or partially covered.
The name, date of birth or address does not match the details entered at registration.
The proof of address is older than the accepted period, or is addressed to another person.
The payment method appears to belong to a third party.
The file shows signs of editing, or the same document has already been used on another account.
You are resident in a jurisdiction we do not serve, or you are below the minimum age.

A rejection is not necessarily final: in most cases you can simply resubmit a corrected document. If we are unable to complete verification, deposits and trading may be suspended and any remaining balance is returned to its verifiable source, subject to applicable law.

8. Ongoing transaction monitoring

Verification does not end at onboarding. Account activity is monitored on a risk-sensitive basis for patterns that are inconsistent with the profile you provided — for example unusual funding routes, rapid deposit and withdrawal cycles, or activity that suggests a third party is controlling the account. Where the risk profile changes, we may ask you to refresh your documents or to explain the source of particular funds, and we may place limits on the account until the review is complete.

9. Your obligations

Provide accurate, current and complete information, and keep it up to date if it changes.
Use only payment methods held in your own name, and operate the account only for yourself.
Respond to compliance requests within the period stated in your account.
Keep one account only, and keep your login credentials confidential.
Never submit documents belonging to another person or altered in any way.

10. Data protection

Verification documents are transmitted over an encrypted connection, stored with restricted access and used only for identity, eligibility and AML purposes. Retention periods follow the requirements applicable to financial records. How we handle personal data more generally is described in our Privacy Policy.

11. Where to ask questions

If you are unsure which document to send, if a submission has been rejected, or if you want to know what data we hold about you, contact the support team through the messaging centre in your account or via the contact section on our homepage. Please quote the reference shown on your verification page so your request reaches the compliance desk directly.

KYC & AML Policy